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Privacy policy

How we process your personal data under the GDPR and Spanish data protection law: what we collect, why, and your rights.

This is an English translation provided for information purposes. In the event of any discrepancy, the Spanish version shall prevail.

DATA CONTROLLER

Identity: EUROPOUND EXCHANGE, S.A.U.

Tax ID (NIF): A54861000

Address: C/ Tabarca, Centro Comercial Arabí Plaza, Local 44 A

(03580) L’Alfàs del Pi

Telephone: 673 738 992

Website: https://www.europound.es/

Email: europound@hotmail.es

Data Protection Officer (DPO) contact: dpd@dataprobcn.com

PURPOSES FOR WHICH YOUR DATA IS PROCESSED

We process your personal data for the following purposes:

  • Administrative and commercial management of customers and suppliers.
  • Management of the information and content of our website https://www.europound.es/ and of our social media.
  • Human resources management of our employees and job applicants.
  • Management of, and communication about, enquiries made through the website.
  • Recording of images to ensure the security of people and property.
  • Management of the internal reporting channel, in order to handle the reports received, in accordance with Law 2/2023.

LEGAL BASIS FOR PROCESSING

  • Processing is carried out on the basis of a contractual relationship.
  • Processing is carried out on the basis of the data subject’s consent.
  • In the case of job applicants, the legal basis for processing their data is informed consent.
  • CCTV images are recorded on the basis of legitimate interest.
  • In the case of the internal reporting channel, the legal basis for processing the data collected through the Channel is public interest and compliance with a legal obligation, as established in Law 2/2023 of 20 February.

DATA RETENTION PERIOD

Data will be kept:

  • For as long as the business relationship is maintained.
  • Once any contractual relationship with the parties involved has ended, your data may be kept for a period of five (5) years in order to comply with legal obligations, without prejudice to any data that must be kept for longer by law or until the expiry of any liabilities.
  • CVs will be kept for a maximum of 1 year from receipt. If the applicant becomes a member of staff, the CV will be added to their employment file.
  • The personal data provided will be kept until the data subject requests its erasure, where such erasure is applicable.
  • During the retention period required by legal obligations and the expiry of liabilities, the data will be kept blocked.
  • Once the retention periods have expired, the data will be destroyed.
  • CCTV images will be kept for a maximum of 30 days.
  • Data relating to the Channel will be kept only for the time strictly necessary to decide whether a report should be processed. If it is verified that the information received is not truthful, it will be deleted immediately, unless this could constitute a criminal offence, in which case all the information will be kept for as long as the criminal proceedings last. Reports that have not been acted upon will be deleted three months after receipt, unless the purpose is to leave evidence in the system.

RECIPIENTS OF DISCLOSURES OR TRANSFERS

Where necessary, data will be disclosed to: banks and savings banks, public administrations, the data processors who provide various kinds of support to EUROPOUND EXCHANGE, S.A.U., and any third parties to whom disclosure is required by law, in order to provide the service mentioned above.

As regards the data collected through the Channel, both the whistleblower and the person concerned will be duly informed, in each case, of the specific persons and bodies to which their data will be disclosed, especially regarding the possible non-disclosure of the whistleblower’s identity to the person concerned. Where necessary or required, the data may be disclosed to third parties to which it must legally be provided, such as public bodies, judges and courts.

RIGHTS OF DATA SUBJECTS

What are your rights?

  • Anyone has the right to obtain confirmation as to whether or not EUROPOUND EXCHANGE, S.A.U. is processing personal data concerning them.
  • Data subjects have the right to access their personal data and to request the rectification of inaccurate data or, where appropriate, its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Data subjects have the right to object to the processing of their personal data.
  • In certain circumstances provided for in Article 18 of the GDPR, data subjects may request the restriction of the processing of their data, in which case it will only be kept for the exercise or defence of legal claims.
  • Under the right to data portability, data subjects have the right to receive the personal data concerning them in a structured, commonly used and machine-readable format and to transmit it to another controller.

How can you exercise your rights?

You may exercise your rights free of charge.

  • By writing to EUROPOUND EXCHANGE, S.A.U., C/ Tabarca, Centro Comercial Arabí Plaza, Local 44 A (03580) L’Alfàs del Pi.
  • By writing to EUROPOUND EXCHANGE, S.A.U. at the email address europound@hotmail.es.

How can you make a complaint?

If you consider that your rights have not been properly respected, you have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

ACCURACY OF DATA

The information provided by the data subject must be truthful; otherwise, they will be responsible for any damage they may cause to the company or to third parties by failing to provide genuine data.

ADDITIONAL INFORMATION

We will process data lawfully, fairly and transparently, and ensure that it is adequate, relevant, limited, accurate and kept up to date. We therefore undertake to take all reasonable measures to ensure that data is erased or rectified without delay when it is inaccurate.

Unless data subjects inform us otherwise, we will assume that their data has not changed, and they will be responsible for notifying us of any changes.

PROCESSING OF MINORS’ DATA

It is forbidden to provide data of persons under the age of fourteen (14) through this website. If a person under this age provides data, their parents or guardians will be solely responsible for this situation.

VALIDITY AND AMENDMENT OF THIS DATA PROTECTION POLICY

The owner of the website https://www.europound.es/ reserves the right to amend its privacy policy in the event of changes in the legislation in force, case law or its own business criteria. If any change is made to this policy, the new text will be published at this same address.

SOCIAL MEDIA

EUROPOUND EXCHANGE, S.A.U. informs users that it has created profiles on the social networks Facebook and Twitter, mainly in order to advertise its products and services.

Users may at any time access the privacy policies of the social network itself and configure their profile to protect their privacy.

EUROPOUND EXCHANGE, S.A.U. has access to and processes the user’s public information, in particular their contact name. This data will only be used within the social network itself and is not incorporated into any processing system.

In accordance with the rights conferred by current data protection legislation, you may exercise your rights of access, rectification, erasure and objection before EUROPOUND EXCHANGE, S.A.U. by sending your request to the postal address indicated above or by email to europound@hotmail.es. In accordance with the GDPR, please note the following:

  • Access: this will depend on the functionality of the social network and the ability to access the information on users’ profiles.
  • Rectification: this can only be met in relation to information under the control of EUROPOUND EXCHANGE, S.A.U., for example, deleting comments published on its own page.
  • Normally, this right must be exercised before the social network.
  • Erasure and/or objection: as in the previous case, this can only be met in relation to information under the control of EUROPOUND EXCHANGE, S.A.U., for example, ceasing to be linked to the profile.

EUROPOUND EXCHANGE, S.A.U. will carry out the following actions:

  • Access to the public information on the profile.
  • Publication on the user’s profile of any information already published on the EUROPOUND EXCHANGE, S.A.U. page.
  • Sending personal and individual messages through the social network’s channels.
  • Page status updates that will be published on the user’s profile.

Users can always control their connections, delete content they are no longer interested in and restrict who they share their connections with; to do so, they must go to their privacy settings.

Posts

Once users have joined the EUROPOUND EXCHANGE, S.A.U. page, they may post comments, links, images or photographs, or any other type of multimedia content supported by the social network. In all cases, users must be the owners of such content, hold the copyright and intellectual property rights, or have the consent of the third parties concerned. Any post on the page, whether text, graphics, photographs, videos, etc., that offends or may offend morality, ethics, good taste or decency, and/or that infringes, violates or breaches intellectual or industrial property rights, image rights or the law, is expressly prohibited. In such cases, EUROPOUND EXCHANGE, S.A.U. reserves the right to remove the content immediately and may request that the user be permanently blocked.

EUROPOUND EXCHANGE, S.A.U. will not be responsible for content freely published by a user.

Users should bear in mind that their posts will be seen by other users, so they themselves are primarily responsible for their privacy.

Images that may be posted on the page will not be stored in any file by EUROPOUND EXCHANGE, S.A.U., but they will remain on the social network.

Competitions and promotions

EUROPOUND EXCHANGE, S.A.U. reserves the right to hold competitions and promotions in which users who have joined its page may take part. Where the social network platform is used for this purpose, the rules of each one will be published on it, always in compliance with the LSSI-CE and any other applicable regulations.

The social network does not sponsor, endorse or administer in any way any of our promotions, nor is it associated with any of them.

Advertising

EUROPOUND EXCHANGE, S.A.U. will use the social network to advertise its products and services. In any event, if it decides to process your contact details to carry out direct marketing, it will always do so in compliance with the legal requirements of current data protection legislation and the LSSI-CE.

Recommending the EUROPOUND EXCHANGE, S.A.U. page to other users so that they too can enjoy the promotions or be informed of its activity will not be considered advertising.

Below are the links to the social networks’ privacy policies:

Facebook: https://www.facebook.com/help/323540651073243/

Twitter: https://twitter.com/privacy